Privacy Policy
At Petthouse.com, our Privacy Policy delineates the methodologies employed by our platform in the collection, utilization, and disclosure of your Personal Information during your visit or while making purchases.
By accessing our website, you acknowledge that you have reviewed and comprehended this Privacy Policy and consent to the gathering, utilization, and revelation of your personal information as delineated herein.
1. Collecting Personal Information
When we refer to "Personal Information" in this Privacy Policy, we are including both Device Information and Order Information gathered as outlined below.
Device information
When you browse our website, we automatically gather certain specifics about your device, such as IP address, browser type, device type, operating system, referring website URLs, and visit timestamps. This data is acquired through cookies, which are small data files stored by your web browser.
Order information
Order Information: When you make a purchase or attempt to do so, we collect the necessary personal details to process your order. This includes your name, billing and shipping address, payment details, email address, and phone number.
We do not knowingly collect personal information from individuals under 18 years old. If we unintentionally gather personal information from someone under 18, we will promptly delete it. If you suspect that we may have collected personal information from someone under 18, please contact us at support@petthouse.com.
2. Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Here are details of how we use your information:
* Processing and completing orders, which includes handling payments and shipping.
* Corresponding with you regarding orders, inquiries, and updates.
* Customizing your shopping experience by suggesting relevant products or offers.
* Analyzing website usage, monitoring marketing campaigns, and improving website functionality.
* Detecting fraudulent activities, ensuring website security, and fulfilling legal obligations.
3. Protecting Personal Information
We adhere to industry-standard security practices and continuously review and strengthen our security measures to protect your personal information.
4. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
1. Sale Management and Analytics:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
2. Shipping Companies:
We disclose your personal information, including your shipping address, to shipping companies such as USPS, UPS, and FedEx, to guarantee the prompt delivery of your orders.
3. Payment gateway providers:
In order to securely process your payments, we share your personal information with payment gateway providers such as PayPal, Shopify Payment, so on...
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
5. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless you request to remove your information from our systems.
6. Your rights
You have specific rights regarding your personal information. These rights may comprise:
* Access, Correction, and Deletion of Personal Information: You can access, correct, or delete the personal information we collect from you. To safeguard your privacy and security, we may require verifying your identity and rights before providing or altering the data. Some laws or regulations might restrict our ability to fulfill certain requests. You can update your information within your customer account or reach out to us using the contact details provided at the end of this Privacy Policy. However, we may not be able to delete or modify information if doing so would violate the law or result in inaccuracies.
* Unsubscribe from Our Marketing Communications: To opt out of our marketing emails and promotional materials, simply click the unsubscribe link included in any of our email messages or contact us directly.
7. Cookies
A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login details and region selection). This eliminates the need to re-enter such information every time you revisit the site or navigate from one page to another. Additionally, cookies provide insights into how individuals utilize the website, such as whether they are first-time visitors or frequent users.
8. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
9. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@petthouse.com.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Petthouse is committed to safeguarding your privacy and ensuring the security of your personal information.